Refund & Exchange Policy

Zalmi Collection

At Zalmi Collection, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, please review our Refund and Exchange Policy below.

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Refund Policy

To be eligible for a refund:

• Products must be returned within 7 days of the delivery date.

• Items must be in their original condition, including all tags and original packaging.

• Refunds will be processed within 10 business days after the returned product has been received and inspected.

• Shipping fees are non-refundable.

• If a product is returned after 7 days or in a used, damaged, or altered condition, Zalmi Collection reserves the right to refuse the refund.

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Exchange Policy

To request an exchange:

• Products must be returned within 7 days of the delivery date.

• Items must be in their original condition, including all tags and original packaging.

• Exchanges will be processed within 10 business days after the returned product has been received and inspected.

• Shipping costs for exchanges are the responsibility of the customer.

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How to Initiate a Refund or Exchange

To start a refund or exchange request, please contact us at:

Email: info@zalmicollection.com

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Important Notice

This policy applies only to online purchases made through our website and does not apply to in-store purchases.

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Need Assistance? We’re Here to Help!

If you have any questions, concerns, or feedback, please feel free to reach out to us:

Customer Service Email: info@zalmicollection.com
Customer Service Phone: 0319 9056283
Business Hours: Monday to Saturday, 9:00 AM – 5:00 PM (Local Time)
Business Address: Hayatabad Industrial Estates, Near Royal PVC Pipe, Opposite Oakdale Factory

You can contact us via email or phone during business hours, and our dedicated customer service team will be happy to assist you.

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